1. Compliance with These Terms and Conditions

1.1 Please read these terms and conditions carefully. By using The Lad Collective (TLC) website (theladcollective.us) (“Site”), including any of the functions available on the Site, you agree to be bound by and comply with these terms and conditions (“Terms”) and our Privacy Policy.

2. General

2.1 The Site is a retail shopping (including e-commerce) platform where you can browse, select, and order goods advertised by The Lad Collective Pty Ltd (referred to as “TLC,” “we,” “us,” or “our”).

2.2 If you are under 18 years of age, you must obtain your parent or guardian’s consent before accessing and using the Site.

2.3 Your access to and use of the Site, including your order of goods, is subject to these Terms and the Privacy Policy available on the Site.

2.4 These Terms also apply to the sale of any goods via methods other than the Site, including sales made via telephone, in person, through third-party platforms, or other means, unless otherwise agreed in writing.

3. Promotions and Special Offers

3.1 General Terms

• Promotions cannot be used in conjunction with other offers unless otherwise stated.
• All offers are subject to availability and may be modified, extended, or canceled at any time without prior notice.
• “Select deals available on site” refers to specific promotions that may be combined with these offers. Eligibility is determined at checkout and subject to change.
• Free gifts, discounts, and promotional items are not redeemable for cash or credit.
• If an order is returned and no longer meets the promotional threshold, the free gift must also be returned. If not, the value of the free gift will be deducted from any refund issued.
• Any order containing a pre-ordered item will be shipped as a single shipment once all items are ready to dispatch.
• All promotions are valid only while supplies last. Once stock is depleted, the offer will no longer be available

3.2 Active Promotions

5th Birthday Sale – Buy 1, Get 1 50% Off

• Buy one bedding set or fitted sheet, get one at 50% off. That is, buy one bedding set or fitted sheet and get the second bedding set or fitted sheet for 50% off.

• No promo code required.

• Offer valid from 4:00 p.m. AEST Wednesday, August 6, 2025, to 11:59 p.m. AEST Monday, August 11, 2025.

• Cannot be combined with other discount codes, bundle offers, or promotions.

• If returned items cause the order to fall below the promotional threshold, the discounted item will be revalued at full price and refunds adjusted.

• This promotion is subject to availability and may be modified or canceled at any time without notice.

• Discount automatically applies to the lowest-priced eligible item in the cart.

Bundle & Save on Bedding Sets

• • Buy 1 Bedding Set, get 1 at 25% off

  • Buy 2 Bedding Sets, get 1 at 50% off

  • Buy 3 Bedding Sets, get 1 at FREE

• No promo code required.
  

• Offer valid from Wednesday 24 July 2025 to 3:00 pm AEST on Wednesday 6 August 2025.
  

• Cannot be combined with other discount codes, bundle offers, or promotions.

• If returned items cause the order to fall below the promotional threshold, the discounted set will be revalued at full price and refunds adjusted.

• This promotion is subject to availability and may be modified or cancelled at any time without notice.

• Discount automatically applies to the lowest-priced eligible Bedding Set in the cart.
  

Buy One Fitted Sheet, Get 1 at 40% Off

• This offer is valid for a limited time only, from 24th July to 30th July, 2025.

• Customers will receive 40% off a second fitted sheet when purchasing at least one full-priced fitted sheet in the same transaction.

• The discount will automatically apply to the lowest-priced eligible fitted sheet in the cart. No promo code is required.

• Offer applies only to fitted sheets and excludes all other product categories.

• This promotion cannot be combined with any other discount codes, bundle offers, or promotional campaigns.

• If any items are returned and the original order no longer meets the promotional threshold, the discounted item will be revalued at full price, and the refund will be adjusted accordingly.

• Offer is subject to stock availability and may be modified or cancelled at any time without notice.

Newsletter Sign-Up Offer

• New customers who sign up for our newsletter through the website pop-up form will receive a 10% off discount code via email.
• No minimum spend is required to redeem this offer.

4. Disclaimer

4.1 The information contained on the Site is provided in good faith on an “as is” and “as available” basis. TLC does not represent or warrant the accuracy, reliability, or completeness of the information contained on the Site.
4.2 To the extent permitted by law, TLC is not responsible or liable for any direct, indirect, or consequential loss arising from:

• Errors in, or omissions from, the information contained on the Site.
• Use of any goods ordered or acquired via the Site.

5. Intellectual Property

5.1 All material on the Site, including but not limited to text, images, graphics, and product descriptions, is the intellectual property of TLC and is protected by copyright and trademark laws.

5.2 You may not modify, copy, reproduce, distribute, or exploit any content from the Site for commercial purposes without prior written consent from TLC.

6. Changes to These Terms and Conditions

6.1 If you have an order that has been accepted by us, the terms and conditions that apply to that order are those that were in place at the time of purchase.

6.2 We may modify these Terms at any time. Updates will be posted on the Site, and continued use of the Site after modifications means you accept the updated Terms.

7. Pricing & Payment

7.1 All prices displayed on the Site are in US Dollars (USD).

7.2 TLC reserves the right to update product pricing at any time without prior notice.

7.3 Payment methods accepted include credit/debit cards, PayPal, AfterPay, and other methods as listed on the Site. Payment must be made in full before an order is processed and shipped.

8. Shipping & Delivery

8.1 Delivery Timeframes

TLC aims to deliver all in-stock orders within 5–7 business days for non-pre-order items. Delivery times vary depending on the shipping address and carrier delays.

8.2 Shipping Costs

Shipping is free on all orders, United States wide. No additional fees apply for standard shipping.

8.3 Tracking

Customers will receive a tracking number once their order has been dispatched.

8.4 Lost or Delayed Shipments

TLC is not responsible for delays caused by couriers or external factors beyond our control. However, if you experience any issues, please contact our customer service team for assistance.

9. Returns, Exchanges & Refunds

9.1 Returns

• TLC offers a 90-night trial on eligible products. If you’re not satisfied, you may return your order within this 90-day period.
• To qualify for a return under the 90 Night Risk-Free Trial, items must be either:
  • Unused and in their original packaging, or
  • Used and washed (washing is required before returning).
• Unfortunately, we cannot accept returns on sale items or gift cards.
• Orders are required to pay for the return at their own expense.

9.2 Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9.3 Faulty or Incorrect Products

• If you receive a faulty or incorrect product, please contact our customer service team within 14 days of receiving your order.
• TLC will arrange a replacement or refund, depending on the situation.

9.4 Refund Process

• Approved refunds will be processed via the original payment method used at the time of purchase.

10. Warranty

TLC stands behind the quality of its products and offers a 12-month warranty on all items that show a manufacturing defect, valid from the date of purchase.

10.1 What the Warranty Covers

• Defects related to workmanship or manufacturing that affect the product’s intended performance.

10.2 What the Warranty Does Not Cover

• General wear and tear, marks, stains, or discoloration from body oils, sweat, spills, or similar.
• Any damage resulting from incorrect care or failure to follow provided care instructions.
• Damage caused by pets or animals.

10.3 Warranty Claims Process

To make a warranty claim:

• Submit photo evidence of the issue. We may ask for measurements or more details.
• We may request the item to be returned. If so, a prepaid return label will be provided at no cost.
• Once the fault is confirmed, TLC will replace the affected item only.
• We cannot guarantee the same color will be available, especially for limited edition ranges.
• If the original color is out of stock, an alternative will be offered. If you prefer a full set in a new color, TLC will cover the value of the faulty item only. Any additional cost is your responsibility.

TLC reserves the right to decline a claim if the product shows signs of deliberate damage or has been used outside normal conditions.

11. Limitation of Liability

11.1 To the extent permitted by law, TLC is not liable for indirect or consequential damages, including loss of profits, data, or business opportunities arising from:

• Use or inability to use the Site.
• Delayed or failed delivery of products.
• Any third-party content or external links on the Site.

11.2 Our goods and services come with guarantees in accordance with applicable US consumer protection laws. If a product has a major failure, you may be entitled to a refund, repair, or replacement.

12. Privacy & Security

12.1 By using the Site, you agree to the collection and use of personal information as outlined in our Privacy Policy.

12.2 TLC implements industry-standard security measures to protect customer data but cannot guarantee the Site is free from cyber threats.

13. Governing Law

13.1 These Terms are governed by the laws of the United States. Any disputes will be subject to the jurisdiction of the courts of the United States.

For any inquiries regarding these Terms and Conditions, please contact our support team at: hello@theladcollective.com